Privacy Policy jj9pm

1. Scope and Application of This Policy

This Privacy Policy is issued by jj9pm and applies to all individuals who access or use the jj9pm platform, including the website at jj9pm.org, online gaming services, and our customer support communication channels. This policy explains how we process your personal data in our capacity as a data controller.

By continuing to use the jj9pm platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are requested to stop using our platform and contact the support team for further enquiries.

2. Personal Information We Collect

jj9pm collects various categories of personal information depending on how you interact with our platform. The information collected includes, but is not limited to:

• Registration Information: Full name, date of birth, identity card number (MyKad), email, mobile phone number and account password.
• Financial Information: Details of payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto transaction information (USDT, BTC, ETH) for the purpose of processing deposits and withdrawals.
• Gaming Activity Data: Betting records, game history, account balance, activated bonuses and activity related to platform usage.
• Technical Data: IP address, device type, web browser used, operating system, login timestamps and session data.
• Communications: Correspondence with the customer support team, including live chat transcripts and emails.
• Verification Data: Documents submitted for the identity verification process (KYC) to comply with international licensing requirements.

3. Purpose of Processing Personal Information

jj9pm processes your personal information for the following purposes:

• Account Management: Registration, identity verification, account management and password recovery.
• Transaction Processing: Processing deposits (minimum RM10) and withdrawals (minimum RM50) within 10–45 minutes using supported payment methods.
• Service Delivery: Providing access to slot games, live casino, sports betting and arcade games available on the platform.
• Customer Support: Handling enquiries, complaints and assistance requests via live chat and email 24/7 in Bahasa Melayu and English.
• Legal Compliance: Meeting obligations under international licensing, including anti-money laundering and KYC-related verification.
• Platform Security: Detecting and preventing fraud, account misuse and activities that breach the Terms & Conditions.
• Service Communications: Sending important notifications related to accounts, transactions and policy updates.

4. Legal Basis for Processing

The processing of your personal data by jj9pm is grounded in valid legal bases. The primary basis used depends on the context of the processing:

• Contract Performance: Processing required to provide the services you have requested, including account management and financial transactions.
• Legal Obligation: Processing required to comply with international licensing requirements and regulatory obligations.
• Legitimate Interests: Processing for fraud prevention, platform security and service improvement purposes, where those interests do not override your privacy rights.
• Consent: Where we rely on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Sharing and Disclosure of Information

jj9pm does not sell your personal data to third parties. However, we may share your personal information in the following limited circumstances:

• Service Providers: Third parties that provide technical services, payment processing and platform infrastructure under strict confidentiality agreements.
• Regulatory Bodies: Licensing authorities and relevant regulatory bodies when required by law or licensing conditions.
• Fraud Prevention: Relevant parties in cases of suspected fraud, money laundering or serious security breaches to protect the interests of all platform users.
• Business Transfers: In situations involving mergers, acquisitions or asset transfers, where the receiving party is required to comply with this Privacy Policy.

Every sharing of data with third parties is subject to legally binding data protection agreements.

6. Data Retention Period

jj9pm retains your personal information for as long as your account is active or as long as necessary for the purposes stated in this policy. Data retention periods depend on:

• Financial transaction records and gambling activity: Retained in accordance with minimum international licensing requirements for audit and compliance purposes.
• Customer support communication data: Retained for a reasonable period for relationship management and case reference.
• KYC and identity verification information: Retained for as long as required by the relevant regulatory requirements.
• Technical data and system logs: Retained for a limited period for security and technical troubleshooting purposes.

Once the relevant retention period has ended, your data will be securely deleted or permanently anonymised in accordance with our internal procedures.

7. Information Security Measures

jj9pm implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or unlawful disclosure. These measures include:

• Data encryption during transmission using TLS/SSL protocols.
• Encryption of data stored in databases using industry standards.
• Strict role-based access controls for internal staff.
• Continuous system monitoring to detect suspicious activity.
• Regular security audits and penetration testing by qualified third parties.
• Clear incident response procedures to address any data breaches promptly.

8. Use of Cookies and Tracking Technologies

jj9pm uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. The types of cookies used include:

• Essential Cookies: Required for basic platform functions such as login session verification and security settings.
• Performance Cookies: Collect anonymous analytics data to help us understand how users interact with the platform.
• Functional Cookies: Store user preferences such as language and display settings for ease of use.

You can control cookie settings through your web browser options. However, disabling certain cookies may affect the functionality of the jj9pm platform.

9. Protection of Children's Information

jj9pm strictly prohibits registration and use of the platform by individuals under the age of 21. We do not knowingly collect or process personal data from underage individuals. Should we find that personal information of an individual below the specified age limit has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.

Parents or guardians who believe their child has registered on the jj9pm platform are requested to contact our support team immediately via live chat or email.

10. Changes to This Privacy Policy

jj9pm reserves the right to modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or service developments. The latest version of this policy will always be available on our website.

For changes considered material — meaning changes that significantly affect how we process your personal data — we will send a notification to your registered email address before the changes take effect. Your continued use of the jj9pm platform after such notification constitutes your acceptance of the updated terms.

11. Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how jj9pm handles your personal data, you can reach us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the jj9pm platform
• Service language: Malay and English

Our team will handle every privacy-related enquiry with full professionalism and confidentiality. We are committed to resolving any issues within a reasonable time.